Shipping Policy

Processing & Shipping Times

• All orders are processed within 3 business days (excluding weekends and holidays).
• Once shipped, orders typically arrive within 7-10 business days for domestic shipments.
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Carriers

• We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
• We partner with trusted carriers such as [USPS, FedEx, UPS, DHL, etc.] to ensure safe and timely deliveries.

International Shipping

• We ship worldwide! International shipping times vary depending on the destination and customs processing.
• Please note that international customers may be responsible for customs fees, duties, or import taxes imposed by their country.

Order Tracking

• You can track your order using the tracking link provided in your shipping confirmation email.
• If you have not received your order within the estimated delivery time, please contact us at nublu.sales@gmail.com for assistance.

Shipping Issues & Lost Packages

• We are not responsible for lost, stolen, or delayed packages due to carrier issues. However, if you experience any problems, we will do our best to assist you.
• If your order arrives damaged, please reach out to us within 7 days with photos, and we will work on a resolution.

Return & Refund Policy

Returns & Exchanges

• We accept returns within 14 days of the delivery date. Items must be unused, in original packaging, and in the same condition as received to qualify for a return.
• To start a return, please contact our support team at nublu.sales@gmail.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once we receive your returned item, we will inspect it and process your refund within 10 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

• If you need to exchange an item for a different size, color, or style, please contact us within 7 days of receiving your order. Exchanges are subject to availability.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please notify us within 7 days of delivery with photos, and we will send a replacement or process a refund at no additional cost.

Need Help?

For any questions or assistance, reach out to our support team at nublu.sales@gmail.com. We’re happy to help!